VIPER Headquarters is in Park City, Utah.
When we're not in the office, we're usually playing in the mountains.
And, in case you were wondering, our office is not in the white barn.

Meet the VIPER Team

After you get to know us, check out how VIPER came to be.

VIP Event Resources is the team behind the VIPER platform. We have decades of experience in the meetings and events industry, and we created VIPER in response to growing market needs for innovation. We aren't just some software company trying to shoehorn a product into a niche; VIPER was born from a DMC. That means VIPER was purpose built with intricate industry knowledge to suit your business needs.

Our team members have decades of industry experience, both founding and working with Destination Management Companies, Site Selection Firms, Meeting Planning Firms, Incentive Houses, and progressive software companies.

Fiona Volmrich, CEO

  • Over 17 years DMC, Meeting and Incentive Planning experience worldwide.
  • Founder of 3 Meetings and Events companies: VIP Incentives, Destination VIP and VIP Destination Specialists.

David Adams, CTO

  • Founder of four software and e-commerce startup companies.
  • CTO, CEO or divisional head of Product Marketing at six other companies, including public companies such as Red Hat Software and Open Market Inc.

Jeff Volmrich, COO

  • 13 years of DMC experience in wide range of roles including New Business Development, New Destination Development, Director of Sales, General Manager, President and Owner.
  • Through Sales and Industry Relations, instrumental in growing both VIP Incentives and VIP Destination Specialists.

Scott Bierman, Global Sales Manager

  • 20 years of experience in the travel and tourism industry with an emphasis on hotel/resort sales and marketing.
  • Extensive DMC expertise and new business development in some of the most sought after destinations in the USA Mountain West.

Bill Martschenko, VP Engineering

  • 25+ years in software industry. Founder, CTO, Chief Architect, engineering manager, speaker, author, executive consultant. Directly involved in 3 startups.
  • Background in large scale software, business intelligence, team-building, and process improvement.

Our global customer base is continually growing, but we are still extremely accessible and responsive to the needs of each customer. We know transforming your company with a comprehensive automation system isn't a walk in the park, but your efforts adopting VIPER will finally unleash your business's full potential. We've navigated these waters many times before, and we are committed to helping your business succeed during and after your transition to Viper.

VIPER was born from a DMC. Read our origin story.

Product Timeline

Q2 2013

Client Site analytics, costing drag and drop, and streamlined proposal delivery released

Q1 2013

VIPER U launched to provide interactive training for Viper users

Q4 2012

"Bridge to Operations" and Vendor database released

Q3 2012

HQ Reports released to give managers goal-based, snap-shot reporting

Q2 2012

Beta launch of eventRFP, an online tool to help meeting planners connect directly with DMCs

Q1 2012

VIPER adds 12 new clients in first quarter

Q4 2011

Viper 2.0 released, providing users with much improved experience and functionality


Kuoni US deployed (63 users in 10 destinations)


Worldwide launch of DMC Network and Ovation


Pilot program with Ovation, a multinational DMC


Work starts on Viper to begin the automation of the tariff and client proposal delivery